Privacy Policy

Last Updated: January 10, 2025 Version: 2.0

1. Information Collection and Use Lela Buys LLC (accessible from www.lelabuys.com) collects information through forms, property submissions, and direct communications. This includes personal information such as names, email addresses, phone numbers, and property information. We collect information from various sources including public records, property databases, third-party data providers, and direct communications.

We automatically collect certain computer information through Google Analytics, including your IP address, operating system, and browser type, solely to improve browsing experience and website functionality. This information does not identify any individual. You can learn more about how data is collected with Analytics at Google’s privacy policy website. You may visit our site anonymously, though this may limit certain functionalities.

We utilize the Facebook Pixel and similar tracking technologies on our website. These technologies collect information about your interactions with our website and enable us to deliver targeted advertising on Facebook and its partner platforms. The information collected may include page views, button clicks, and form submissions. This data is processed in accordance with Facebook’s data policies and our agreement with Facebook.

The use of automated systems or software to extract data from this website (“scraping”) is strictly prohibited.

2. Business Purpose and Information Sharing Lela Buys LLC is a real estate investment company whose primary business purpose is acquiring properties through direct negotiations with property owners. Our communications and data collection activities are conducted solely for this legitimate business purpose. As a real estate investment firm, we may require you to submit information including contact details, property information, and in some cases financial information needed to evaluate your property and situation. This information is used solely for our legitimate business purpose of evaluating potential property purchases.

We use collected information to: a) Evaluate potential property purchases b) Communicate with property owners about potential transactions c) Conduct necessary due diligence d) Facilitate real estate transactions

We may share information with necessary third parties involved in real estate transactions, including but not limited to title companies, closing agents, and legal representatives. Such sharing is limited to information necessary to facilitate potential or actual property transactions.

3. Data Security and Protection We implement comprehensive security measures to protect your information, including: a) Industry-standard encryption for data transmission b) Secure data storage systems with restricted access c) Regular security monitoring and updates d) Employee training on data protection e) Incident response procedures

In the event of a data breach affecting personal information, we will notify affected individuals in accordance with applicable law.

4. Communications, Email, and Mobile Messaging By providing your contact information, you acknowledge that we may contact you through various means including but not limited to phone calls, text messages, and emails regarding potential property purchases. These communications constitute business-to-business property acquisition inquiries, not marketing solicitations. While we may initiate contact regarding potential property purchases, these communications are exempt from typical marketing restrictions as they represent legitimate business inquiries regarding property acquisition opportunities.

For emails:

  • Email communications are used for legitimate business purposes related to property acquisition opportunities
  • You may receive transaction-related emails necessary for business operations
  • While our emails are business communications, not marketing messages, you may opt out of receiving emails by: a) Clicking the unsubscribe link in any email b) Emailing support@lelabuys.com with “UNSUBSCRIBE” in the subject line c) Writing to our mailing address with your opt-out request
  • Email opt-out requests will be processed within 10 business days
  • Opting out of emails does not prevent us from sending: a) Legally required notices b) Responses to your inquiries c) Communications about active property negotiations d) Other essential business communications
  • We retain email communications in accordance with our data retention policies and applicable laws

For text messages:

  • Message frequency varies
  • Message and data rates may apply
  • You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider
  • While our property purchase inquiries are not marketing messages, you may opt out of receiving text messages by replying “STOP” to the number from which you received our messages
  • For service support or assistance, text HELP to the number from which you received the message or email support@lelabuys.com
  • Opting out of text messages does not prevent us from contacting you through other means regarding legitimate business inquiries about property acquisition opportunities

Do Not Mail List:

  • We maintain a comprehensive company-managed do not mail list
  • Your contact information will be added to this list when you opt out of communications through any channel
  • This list is used across all communication methods to respect your preferences
  • Placement on the do not mail list is retained indefinitely unless you specifically request removal
  • Being on our do not mail list does not prevent: a) Communications about active business transactions b) Responses to inquiries you initiate c) Legally required notices
  • To verify your status on our do not mail list or request removal, contact support@lelabuys.com

We may record or monitor business communications for quality assurance, training, and record-keeping purposes. By engaging with us, you consent to such recording.

5. Cookie Policy Our Website uses cookies for essential operations, analytics, and third-party services. Users maintain control over cookie settings through their browsers and may modify preferences at any time. We use: a) Essential cookies for basic website functionality b) Analytics cookies to understand usage patterns c) Third-party cookies for service integration d) Advertising cookies and pixels, including the Facebook Pixel, which enable us to measure and optimize our advertising efforts

6. Third-Party Services We engage various third-party service providers to facilitate our business operations. These providers will only collect, use and disclose your information to the extent necessary to allow them to perform their services. These providers have their own privacy policies governing their use of your information. We recommend reviewing their policies to understand how they handle your information.

Our third-party providers include: a) Property data services b) Title and closing companies c) Professional service providers d) Analytics providers

7. Your Privacy Rights Residents of Virginia are entitled to specific rights regarding their personal information under the Virginia Consumer Data Protection Act (VCDPA). California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA). These rights include:

a) The right to access their personal information b) The right to correct inaccurate personal information c) The right to request deletion of personal information d) The right to opt-out of certain data processing activities

While you may opt-out of certain data processing activities, this does not prevent us from contacting you regarding legitimate business inquiries about property acquisition opportunities.

8. Children’s Privacy (COPPA Compliance) We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If we learn that we have collected personal information from a child under age 13, we will delete that information promptly.

9. Changes to Privacy Policy We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following such changes constitutes acceptance of the updated policy.

10. Legal Actions and Dispute Resolution Any legal action related to this Privacy Policy or our data practices must be brought on an individual basis. Class actions, mass actions, and representative actions are not permitted. Prior to initiating any legal action, the complainant must provide written notice detailing the specific issue and allow 30 days for resolution.

We transfer information about you if Lela Buys LLC is acquired by or merged with another company. In this event, Lela Buys LLC will notify you before information about you is transferred and becomes subject to a different privacy policy.

11. Contact Information For questions regarding this Privacy Policy or to exercise your rights, contact:

Lela Buys LLC 1806 Summit Ave, Suite 300 #185 Richmond, VA 23230 Email: support@lelabuys.com

12. Version History

Version 2.0 – January 10, 2025: Comprehensive update including enhanced business communications, legal provisions, mobile messaging terms, and consumer protection provisions

Version 1.0 – April 17, 2024: Initial terms of service